ServiceOps - BMC Software

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Service Operations, or ServiceOps, is the convergence of service and operations management data, tooling, and processes. Learn how the BMC Helix platform uses generative AI to enable ServiceOps on a unified platform, accelerating productivity, insights, and automation.

Unify data and workflows

The BMC Helix platform drives artificial intelligence (AI)-enabled convergence across data stores, integrations, APIs, dashboards, services, and more.

Integrate cross-platform intelligence

Enjoy real-time visibility, incident prevention, change risk management, and cross-team collaboration.

Automate intelligently, everywhere

Machine learning (ML) and predictive and causal AI enable intelligent task automation across your entire ServiceOps environment.

Harness generative AI

BMC HelixGPT, a generative AI embedded through the BMC Helix platform, applies "chain of thought" reasoning and presents clear "next best step" actions.

Simplify enterprise complexity, at DevOps speed

BMC’s approach to ServiceOps extends beyond simply combining service and operations management. The BMC Helix platform removes silos and complexity by harmonizing disparate data, tools, and processes across enterprise infrastructure—be it cloud, on-premises, hybrid, or mainframe.

With shared platform services, data stores, dashboards, and integrations, teams can move at DevOps speed together.

Learn more about BMC Helix for ServiceOps.

Lead ServiceOps Transformation with BMC Helix (1:45)

BMC HelixGPT Best Action Recommendation (0:52)

Unlock new insights and expertise

The BMC Helix platform comes pre-integrated with BMC HelixGPT—a generative AI model that trains on your organization's enterprise data, absorbing comprehensive knowledge spanning the entire business. The platform becomes an expert in your enterprise systems, radically scaling the benefits gleaned from organizational data.

Become an expert in your systems with BMC HelixGPT.

Heighten collaboration and operational effectiveness

BMC Helix revolutionizes how enterprise employees can collaborate across departments. Cross-platform AI underpins the dynamic processes that distribute information to relevant internal teams quickly so they can work faster and more effectively. Real-time collaboration solutions that come pre-integrated with the platform include:

BMC Helix Digital Workplace Advanced to accelerate self-service through a unified experience portal, accessible on your networked devices
BMC Helix Virtual Agent to collaborate and get the information you need to resolve cases faster
BMC Helix Knowledge Management to access real-time knowledge articles from your enterprise subject matter experts
See all BMC Helix employee experience solutions