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BMC Helix Operations Management with AIOps

BMC AIOps leverages the power of Generative AI and Observability to identify and prevent IT issues before they arise.

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Video:

BMC Helix Operations Management Overview

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White paper:

Harnessing the Power of AI Across Service and Operations Management

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Analyst research:

Forrester WaveTM: Process-Centric AI For IT Operations (AIOps), Q2 2023

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BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments.

Take a service-centric approach to observability data for truly effective AIOps

  • Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store
  • See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models
  • Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations
  • Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models
  • Prevent issues before they occur with Business Service Health monitoring and AI outage prediction
  • Troubleshoot rapidly with log enrichment and analytics
  • Easily request and execute automations from BMC or 3rd party tools
  • Service-centric probable cause analysis
    Service-centric probable cause analysis
  • Service-centric monitoring with heat map visualization
    Service-centric monitoring with heat map visualization
  • Multivariate anomaly detection
    Multivariate anomaly detection
  • AIOps overview dashboard
    AIOps overview dashboard
Winner Data Breakthrough Award 2024

Winner Data Breakthrough Award - Cross Infrastructure Analytics Solution of the Year

BMC Helix named Market Leader in 2023 GigaOm radar report for AIOps

BMC Helix named Market Leader in 2023 GigaOm radar report for AIOps

Forrester report

A Leader in Forrester’s Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023

Fully integrated, cloud-native, observability & AIOps solution

Get real-time visibility into your business service models

BMC Helix Monitor Advanced Event Management
  • Resolve inconsistencies between topology reports with a unified model that makes data actionable
  • Establish an authoritative source of truth across traditional data centers, public clouds, and container environments
  • Take action quickly with system health dashboards that deliver at-a-glance insights tailored for specific roles
  • Plan ahead with intuitive, visual models of resources and their dependencies

Scale operational effectiveness with an artificial intelligence for IT operations (AIOps) toolkit that leverages best-of-breed algorithms, domain knowledge, observability data, and service models

BHOM for Web Root Cause Isolation
  • Speed up response times by automatically grouping redundant alerts into actionable situations
  • Quickly understand the underlying causes of issues with AI-driven root-cause analysis
  • Prevent service outages and degradation with proactive alerting capabilities
  • Forecast future business conditions and workload capacity impact so you can plan ahead with confidence 

Realize the full value of automation using BMC or third-party tools

BMC Helix Monitor Dashboard
  • Automated triage and remediation actions available to IT Operators within the AIOps console
  • Proactive remediation automatically triggered on event criteria
  • BYO automation tool or use BMC
  • One-click automation requests with business value tracking of automation effectiveness
 
E-book:

A systematic, automated approach to distributed operations data

Intelligent Integration
  • Ingest metrics, events, and topology data from multiple sources
  • Automated data reconciliation capability helps in deriving actionable insights
  • Ease of management results in reduction of costs & manual maintenance of data transfer scripts
  • Derive actionable insights from ingested data

Turn log data into actionable insights for your business

Turn log data into actionable insights
  • Streamline log management with open-source technology that consolidates log ingestion from multiple sources into one centralized platform
  • Enhance log analysis with enrichment capabilities that add relevant context from public data sources
  • Utilize static thresholds to set alert and event policies that target specific conditions of interest 
  • React to changing conditions before they impact the business with machine learning-powered anomaly detection
  • Quickly understand the underlying causes of issues with AIOps-driven root-cause analysis 

Sneak peek: Uncover Why BMC Helix was named a leader in the Forrester Process Centric AIOps wave

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