Find information and request services through any channel, from web to mobile to cognitive chatbot
![Omni-channel Experience](png/pn-next-gen-practictioner-female.png)
BMC Helix Virtual Agent makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.
- Intelligent: Predictive analysis provides fast and accurate results
- Conversational: Virtual agents understand your queries
- Personalized: Chatbots provide relevant and targeted information