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BMC Helix ITSM

Cloud-native IT service management for productivity and innovation

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Analyst research:

Gartner®: Market Guide for Artificial Intelligence Applications in IT Service Management

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Analyst report:

Forrester Wave™: Enterprise Service Management, Q4 2023

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BMC delivers modern, intelligent ITIL® 4 certified ITSM solutions that are fast, accurate, and cost-effective, whether you want to operate in the cloud, a hybrid model, or a data center.

Accelerate innovation, reduce business risk, and lower costs with predictive ITSM that:

  • Reduces response time with real-time auto correlation of incidents and proactive problem identification
  • Enables better partnership across business functions through contextual data sharing in collaboration tools
  • Proactively manages change risk for IT and DevOps by determining impact and criticality
  • Integrates service and operations management for major incident management and other ServiceOps use cases
  • Eliminates manual effort with auto task bundling and case assignment
  • Extends service delivery to external providers via a no-code integration platform (iPaaS)
  • Visualizes key metrics and service activity in personalized, customizable, dynamic dashboards
  • Transform the agent experience with intelligent service automation
    Transform the agent experience with intelligent service automation
  • Agile management across multi-cloud environments
    Agile management across multi-cloud environments
  • Drag-and-drop report creation with stunning visualizations
    Drag-and-drop report creation with stunning visualizations
  • Optimized across devices
    Optimized across devices
  • Intelligence to continuously improve service delivery
    Intelligence to continuously improve service delivery

Validated ROI – up to 127%!

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Maximize IT productivity and unleash innovation while reducing cost and risk

Enable IT innovation without business disruption

CIO
  • Take advantage of modern, cloud-native technologies on a SaaS platform
  • Transform IT into a strategic business partner, driving key stakeholder initiatives
  • Empower employees to collaborate and innovate
  • Exceed SLAs while reducing costs and improving processes
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Exceed SLAs and reduce strain on agents with predictive service management

Service Desk Manager
  • Auto-correlate issues in real-time to surface emerging issues
  • Auto-identify problem candidates using service models and incidents
  • Deliver contextual information to agents to improve MTTI/MTTR
  • Automate workflows and provide self-service for mundane tasks to free agents for higher level work
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Analyst research:

Realize the promise of ServiceOps now with integrated service and operations management

IT Operations Manager
  • Transparently bring operational root cause data into major incident workflows
  • Enable collaboration and action in Slack and MS Teams for swarming response
  • Share dynamic service models and service health views for a single source of truth
  • Unify DevOps changes in both change management and root cause isolation (AIOps)
 
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Let AI eliminate the challenges of IT governance and process improvement

Change Manager
  • Reduce time to identify problem candidates with AI-powered incident clustering
  • Easily create and assign identified problems with contextual information included
  • Proactively manages change risk for IT and DevOps with AI assessment of impact and criticality
  • Speed innovation delivery with change request automation
 
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Analyst research:

More than 6,500 IT organizations trust BMC's world-class ITSM solutions

Grupo Moura

Grupo Moura

Grupo Moura use BMC Helix to drive optimal user experiences

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Quirónsalud

Quirónsalud

Quirónsalud doubles customer satisfaction with BMC Helix ITSM

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Explore integration solutions to get even more value from BMC Helix ITSM

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Getting started with BMC Helix ITSM is easy

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